07 Troubleshooting

Solutions to the most common issues users encounter.

Q My file fails to upload --- what should I do?

• Check the file size and ensure the format is supported (.SHP, .GEOJSON, .KML, .CSV, .PARQUET).

• For Shapefiles, make sure all parts (.shp, .shx, .dbf, .prj) are selected together.

• Verify the file is not corrupted by opening it in another GIS application first.

• Try uploading a smaller file to test whether the issue is connection-related.

Q My analysis returns an error --- how do I fix it?

• Ensure your data has valid geometries without self-intersections.

• Check that the coordinate reference system (CRS) is correctly defined.

• Review your command for clarity --- be specific about layer names and operations.

• Try breaking complex operations into smaller, individual steps.

• Confirm input files are properly loaded and visible in the Data Catalog.

Q The map is not displaying --- what can I do?

• Click the "Show Map" button to toggle the map view on.

• Refresh your browser and try again.

• Clear your browser cache and cookies.

• Check your internet connection and ensure you are not behind a restrictive firewall.

Q The platform is running slowly --- how can I improve it?

• Close unnecessary browser tabs and background applications.

• Work with smaller or simplified datasets where possible.

• Use a modern browser with hardware acceleration enabled.

• Avoid uploading very large files --- try splitting them into smaller parts first.